Refund policy

Last updated: 04/02/2026

At Forexa.io, we are committed to delivering high-quality digital trading solutions. Please read our policy carefully before making a purchase.

1. Digital Product Policy

All products sold on Forexa.io (including Forex trading robots, software, and digital tools) are digital products delivered electronically.

👉 Because of this, all sales are generally final.

2. No Refund Policy

Once a product has been:

  • Downloaded
  • Delivered via email
  • Accessed or activated

We do not offer refunds, returns, or exchanges, due to the nature of digital goods.

3. Exceptions (Eligible Cases)

We may consider a refund only in the following cases:

  • ✅ You did not receive the product after purchase
  • ✅ The file is corrupted or cannot be accessed
  • ✅ Technical issue that cannot be resolved by our support team

📩 In such cases, contact us within 48 hours of purchase.

4. Support First Policy

Before any refund consideration, our team will:

  • Help you install the trading robot
  • Assist with setup (MT4 / MT5 if applicable)
  • Fix any technical issues

👉 Most problems are solved through support.

5. Contact for Refund Requests

To request assistance, contact:

📧 Email: support@forexa.io
🌐 Website: https://forexa.io

Include:

  • Order number
  • Email used for purchase
  • Description of the issue

6. Chargebacks & Disputes

Unauthorized chargebacks or disputes may result in:

  • Suspension of access
  • Permanent account restriction

We strongly recommend contacting support first — we are here to help.

7. Risk Disclaimer (Important)

Forex trading involves risk.

  • We do not guarantee profits
  • Past performance ≠ future results

👉 Refunds are not granted based on trading results or losses

8. Policy Acceptance

By purchasing from Forexa.io, you agree to this policy.

💡 Pro Tip (Important for Shopify)

To avoid account issues:

  • Add this page to your footer
  • Name it exactly: Refund Policy
  • Also create: Privacy Policy + Terms of Service