Refund policy
Last updated: 04/02/2026
At Forexa.io, we are committed to delivering high-quality digital trading solutions. Please read our policy carefully before making a purchase.
1. Digital Product Policy
All products sold on Forexa.io (including Forex trading robots, software, and digital tools) are digital products delivered electronically.
👉 Because of this, all sales are generally final.
2. No Refund Policy
Once a product has been:
- Downloaded
- Delivered via email
- Accessed or activated
We do not offer refunds, returns, or exchanges, due to the nature of digital goods.
3. Exceptions (Eligible Cases)
We may consider a refund only in the following cases:
- ✅ You did not receive the product after purchase
- ✅ The file is corrupted or cannot be accessed
- ✅ Technical issue that cannot be resolved by our support team
📩 In such cases, contact us within 48 hours of purchase.
4. Support First Policy
Before any refund consideration, our team will:
- Help you install the trading robot
- Assist with setup (MT4 / MT5 if applicable)
- Fix any technical issues
👉 Most problems are solved through support.
5. Contact for Refund Requests
To request assistance, contact:
📧 Email: support@forexa.io
🌐 Website: https://forexa.io
Include:
- Order number
- Email used for purchase
- Description of the issue
6. Chargebacks & Disputes
Unauthorized chargebacks or disputes may result in:
- Suspension of access
- Permanent account restriction
We strongly recommend contacting support first — we are here to help.
7. Risk Disclaimer (Important)
Forex trading involves risk.
- We do not guarantee profits
- Past performance ≠ future results
👉 Refunds are not granted based on trading results or losses
8. Policy Acceptance
By purchasing from Forexa.io, you agree to this policy.
💡 Pro Tip (Important for Shopify)
To avoid account issues:
- Add this page to your footer
- Name it exactly: Refund Policy
- Also create: Privacy Policy + Terms of Service